Delivery & Returns
How your Rwabe order reaches you, what it costs, and what to do if something isn't right.
Last updated August 2026
Delivery zones and fees
| Zone | Fee | Timeline |
|---|---|---|
| Nairobi CBD | Ksh 100 | Same day on orders before 2pm |
| Nairobi Metro | Ksh 200 | 1 working day |
| Major towns | Ksh 300 | 1–2 working days |
| Upcountry | Ksh 400 | 2–4 working days |
Your exact fee is calculated at checkout from the delivery address you enter.
Tracking your order
Every order moves through Paid → Processing → Packed → Dispatched → Delivered. You can follow the current stage in your account, and we send updates to the phone number on the order.
Returns window
You can return most items within 7 days of delivery if they are unused, in their original packaging and with the delivery note. Perishables, personal care items that have been opened and hygiene products cannot be returned unless faulty.
Faulty or wrong items
If an item arrives damaged, faulty or is not what you ordered, contact us within 48 hours of delivery and we will collect it at no cost and replace it or refund you in full.
How to start a return
Email support@rwabe.co.ke or call +254 700 000 000 with your order number and a short description. We will confirm the return and arrange collection or a drop-off point.
Refunds
Approved refunds are processed within 3 working days of the item reaching us, back to the original payment method. Delivery fees are refunded only where the return is due to our error.